Potter Heigham
Broadland House has been family-run for over 20 years in the village of Potter Heigham. The home offers a peaceful, supportive setting with gardens, activities and a team focused on individual routines and preferences.
About this home
A warm village care home near the Norfolk Broads, offering residential and dementia care.
Village location near Great Yarmouth and the Norfolk Broads
Small, welcoming setting with landscaped gardens
Support for independence, privacy and daily engagement
Bright, spacious bedrooms
En-suite rooms available
A calm and familiar feel
Personal items encouraged
Quiet spaces for rest
Photo tour
A closer look at the rooms, shared spaces, gardens and daily details families can see when they visit.
Feel and fit
Families often need more than a list of facilities. These notes help you picture the home, who it may suit and what to ask next.
Small, homely and village-based, with a calm pace and familiar faces.
Practical and reassuring for families considering dementia care in Potter Heigham.
A place where gardens, shared spaces and everyday conversation help the home feel lived-in.
Speak to the team about availability, suitability, viewing times or a printed brochure. You can start with a few questions.
Meet the team
Led by Diane Batch, the Broadland House team supports residents with familiar routines, practical reassurance and a calm daily rhythm.
Diane Batch
Home Manager
Home Manager
"A good day is when the team works together and the home is full of laughter."
Diane has spent more than 25 years in care, beginning in domiciliary care before working through senior roles, care planning, assessments, deputy management and care facilitation.
At Broadland House, Diane leads the daily running of the home with a focus on safe staffing, strong governance and responsive, person-centred care. She enjoys the moments that show the home is working well: residents feeling happy, staff feeling supported and the atmosphere feeling light, warm and settled.
What I care about
Helping Broadland House feel safe, responsive and full of everyday warmth for residents, relatives and staff.
Families can ask me about
Dementia support, care planning, assessments, daily routines, staffing and what happens after a first enquiry.
What Diane focuses on
A little more about Diane
Diane is motivated by the small day-to-day differences that matter to residents and staff: a smile, a settled routine, or a team pulling together at the right moment.
What this means for families
A small village home where safe routines and good morale matter.
A team that values laughter, responsiveness and practical support.
Care shaped around residents' preferences, comfort and independence.
Family reviews
Browse the public review sources families often check when comparing care homes.
Google reviews
Open the home's Google profile to read current public reviews and ratings.
View on Googlecarehome.co.uk
Read verified carehome.co.uk reviews directly on the home's official profile.
View on carehome.co.ukAll sources
Reviews are useful, but a visit gives you the clearest feel for the home, team and daily routine.
Book a viewingLife at Broadland House
Broadland House has photos from 3 recent events, including Spring day. These moments help show the atmosphere families can expect when they visit.
Visiting and local area
A viewing can include bedrooms, garden areas, shared lounges and a conversation about how the team supports daily routines.
Broadland House sits in Potter Heigham, close to the Norfolk Broads and surrounding villages, making it a practical option for families near Potter Heigham, Ludham, Martham and Great Yarmouth routes.
Ample on-site parking is available for visitors, and the home is served by local bus routes. Ask the team about the simplest arrival arrangements when you book, especially if you are visiting with someone who has mobility needs.
Families often ask about dementia support, settling in, safety, meals, activities and how relatives remain involved.
Family questions
Yes. A viewing is often the best way to understand the atmosphere, meet the team and ask questions about daily routines, rooms, safety and availability.
You can start with what has changed. The team can talk through residential care, dementia care, respite or other options without making the conversation feel clinical or rushed.
Broadland House encourages familiar items where practical, because photographs, favourite blankets, ornaments and everyday objects can help a room feel more like their own.
Yes. Family knowledge is important, especially around routines, food preferences, communication, interests, worries and what helps someone feel settled.
This depends on availability, assessment and the person's current needs. If the situation is urgent, call so the team can explain the practical next step.
Enquire
You can ask about availability, suitability, care needs, visiting or what to expect from a viewing.
Also nearby
If this home is not quite the right location or care fit, the team can help compare options.
Acle / Upton
Martham
Brundall
Quality and regulation
The CQC widget below is the official location widget for Broadland House. Families can also review local authority PAMMS information where a public report is available.
Care Quality Commission
PAMMS
Public PAMMS assessment completed 18/01/2024.
Read PAMMS reportAmple on-site parking
Served by local bus routes
En-suite rooms available
